We celebrate Sarah’s ten year career at Sterling by finding out why a terminal handler in Rotterdam caused one of her biggest challenges.
What roles have you had in your time here?
I have been a Moving Coordinator across all teams – Private, Agent and Corporate, a Relocation Coordinator, Senior Relocation Consultant and most recently Account Management Executive. At Sterling, there is lots of opportunity to experience different departments and build your career. I have also been a member of Sterling’s Events Team and a super-user of our relocation management system.
What do you consider to be your greatest achievement at Sterling?
During my first year at Sterling I picked up the phone one day to a PA who was quite frazzled having been let down at the last moment by another provider. Within an hour I had assessed the needs of her boss, provided a quotation and booked the move for the following day. This first opportunity led to continued assistance and Sterling still provide services to them globally, both privately and as a corporate client. It was one of my earliest examples at Sterling of how you never know where one phone call will lead or take you.
Tell us about a challenging move or project that you will always remember.
Oh, there are so many to remember but the most memorable is definitely a tie between late running containers during the London Olympics (three over two hours late in the same day!) and a container terminal handler in Rotterdam accidently sending a shipment to APAC instead of the UK. I always made sure I knew the assignee’s timelines and plans so I could quickly propose appropriate solutions when anything went wrong.
What Sterling value do you think you represent the most and why?
Flexible – I always want to pitch in when and where needed to get involved (selfishly as a way of seeking opportunities to learn more).
Is there anything else you would like to tell us?
When I relocated from Canada, cultural training and settling in assistance would have been a great asset to help me acclimatise and integrate quicker when I first arrived. In spite of spending a significant amount of time in the UK in my lifetime I was not aware of things such as a television license, the interpretation of a first floor as opposed to the ground floor and how arduous it was to find a Doctor and Dentist. I soon realised how different the latter experience was when I found a “GP” and “Dental Surgery”. In addition to the differences in terminology I was perplexed as to why both offices were in what I thought were old looking residential houses as opposed to commercial premises.